Terms & Conditions
Whilst we will endeavour to operate our day on-water/sailing experience whenever possible, we reserve the full right to cancel any trip at any time due to weather or some other safety reason.
Due to safety restrictions, children under 12 years will not normally be carried unless accepted by separate application. Please enquire.
In the case of us cancelling due to bad weather usually due to high winds, no cancellation fee will be applicable.
Being on the water in the beautiful Bay of Islands is a magical experience even if the weather is a little inclement and our full bimini cover protects not just from UV but also from the odd drop of rain. Therefore, in the case of a cancellation by a guest when a sailing experience is able to proceed, we will charge the following cancellation fee:
Cancellation 8-14 days – 50%
Cancellation 7 days or less – 100%
Following confirmation of a booking an invoice will be raised with a 20% deposit due directly into our bank account within 7 days and the balance of the payment due 30 days prior to departure. In the case of a sailing experience being cancelled by us, a refund will be provided in line with our cancellation fee policy.
We do not permit smoking onboard Ataahua
Property, Disruption of Travel & Injury
Whilst every endeavour will be made to avoid any unfortunate event, to the extent permitted by New Zealand Law, all our liability for your property or disruption to travel plans or medical injury is excluded. This exclusion is subject to any rights or remedies you might have under the Consumer Guarantees Act 1993.